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Welcome
Hi everyone. Thank you for looking into my etsy store. I always welcome everyone. If you have any question, please do not hesitate to ask me. The clearer you understand something, the less problem we're gonna have in a transaction. So, please convo me, and I'll reply as soon as I can.
Payment
I prefer paypal because it's fast and dependable. If you want to send money order, I absolutely don't mind. However, I CAN NOT send your item without CLEARED the money order in my bank account. I know it takes time, but it is my policy. So if you wanna make sure that I get the money order, you can purchase delivery confirmation or postal insurance, so that you can be sure it has arrived.
Please DO NOT address lilladybows on money order, instead Liliana Leahy. Thank you
Shipping
Domestic shipment(lower 48 states ONLY):
I ship via USPS First Class Mail.
International shipment and ALASKA and HAWAII:
I can ship items outside US, but please CONVO me first, and I will make a special listing for you with the right shipping cost.
I ship within 24 hours after a cleared payment received. However, sometimes I do ship within 48 hours under some circumstances. I worked full time and do this as my side job, so please understand if sometimes it will take more than 48 hours, but I promise to mail your items as soon as possible.
For orders that are placed on Friday, Saturday, and Sunday, they will be shipped on Monday at the latest.
Refunds and Exchanges
If you have a problem with your purchase, please convo me first so I can fix the problem at my best.
I will refund ONLY the PRICE of an item after I receive the item back.
So far, I have never have a single item returned. I always try to do my best at making my items.
Additional Policies
Please, if you have a custom order, don't hesitate to ask me using my alchemy. I'd love making custom order.
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